💳 Legal

Refund Policy

Last updated: March 2026 | Effective Date: March 2026 | Apna Infotech

This Refund Policy applies to all subscriptions and purchases made for the Site Setu platform operated by Apna Infotech ("Company", "we", "us"). By purchasing a subscription, you agree to the terms outlined in this policy. Please read this carefully before making any payment.

1. General Refund Principle

Site Setu is a software-as-a-service (SaaS) platform. Once a subscription is activated and access to the platform is granted, the service is considered delivered. All subscription fees paid to Apna Infotech are generally non-refundable, except under the specific circumstances described in this policy.

We strongly encourage all prospective customers to:

Request and attend a free demo session before purchasing any subscription.
Use any trial period (if offered) to evaluate the platform thoroughly.
Read all feature documentation and terms prior to making a payment.

Initiating payment signifies that you have evaluated the platform and agree to these refund terms.

2. Refund Eligibility

A refund request may be considered only under the following circumstances:

Scenario	Refund Eligibility
Duplicate payment made for the same subscription	Full refund of the duplicate charge
Payment deducted but account not activated within 72 hours (and not due to user error)	Full refund or account activation at Company's discretion
Request raised within 7 days of first-time subscription, platform not used significantly	Considered on case-by-case basis
Subscription cancelled after usage has commenced	Not eligible for refund
Dissatisfaction with features after purchase	Not eligible — demo available prior to purchase
Change of mind after purchase	Not eligible
Service downtime or temporary unavailability	Not eligible — see Section 5
Data loss due to user actions or third-party issues	Not eligible
Renewal charges after subscription auto-renews	Not eligible if not cancelled before renewal date

3. How to Request a Refund

To raise a refund request, you must:

Send an email to info@apnainfotech.com with the subject line: "Refund Request – [Your Registered Email / Account Name]"
Include your registered email address, transaction ID or payment reference, date of payment, and reason for the refund request.
Submit the request within the eligible timeframe specified in Section 2.

All refund requests are reviewed by our team within 7 business days. We reserve the sole discretion to approve or decline a refund request based on the circumstances presented.

4. Refund Processing

Approved refunds will be processed to the original payment method used at the time of purchase. Processing time after approval:

Credit/Debit Card: 7–10 business days (subject to bank processing timelines).
UPI / Net Banking: 5–7 business days.
Other Payment Methods: Timelines communicated at the time of approval.

The Company is not responsible for delays caused by payment gateways, banking institutions, or other intermediaries once the refund has been initiated from our end. Transaction charges, convenience fees, or GST already remitted to the government are non-refundable in all cases.

5. Service Downtime and Interruptions

Temporary service interruptions, scheduled maintenance, or platform unavailability do not qualify as grounds for a refund. Site Setu is a cloud-based platform subject to the technical limitations and dependencies inherent in online services.

No refund or subscription credit will be issued for:

Planned maintenance periods communicated in advance.
Downtime caused by internet connectivity issues on the user's side.
Interruptions caused by third-party cloud infrastructure or hosting providers.
Force majeure events including natural disasters, power failures, government actions, or any other event beyond the Company's reasonable control.
Performance issues caused by the user's device, browser, or local network conditions.

6. Data Loss

While the Company implements reasonable measures to prevent data loss, it does not guarantee perpetual data availability. In the event of data loss caused by technical failures, system errors, accidental deletion, or any other unforeseen circumstances, the Company shall not be liable to provide any compensation, refund, or credit. Users are solely responsible for maintaining independent backups of all critical data entered into the platform.

7. Subscription Cancellation

You may cancel your subscription at any time by contacting our support team. Upon cancellation:

Your access to the platform will continue until the end of the current paid billing period.
No refund will be issued for the remaining unused portion of the current billing cycle.
Auto-renewal will be disabled for future billing cycles.
Your data may be retained for a limited period post-cancellation as per our data retention policy, after which it may be permanently deleted.

Cancellation does not automatically entitle you to a refund. Cancellation and refund are two separate processes governed by their respective terms.

8. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us and allowing us a reasonable opportunity to resolve the matter, we reserve the right to:

Immediately suspend or terminate your account pending investigation.
Dispute the chargeback with supporting documentation.
Permanently blacklist the account from future use of the platform.

We encourage all users to contact us directly at info@apnainfotech.com before initiating any payment dispute.

9. Modifications to This Policy

The Company reserves the right to modify, update, or replace this Refund Policy at any time without prior notice. Changes are effective immediately upon posting on the website. Your continued use of the Platform following any changes constitutes your acceptance of the revised policy. It is your responsibility to review this policy periodically.

10. Dispute Resolution

Any dispute arising out of or in connection with a refund request or this Refund Policy that cannot be resolved through direct communication with our support team within 30 (thirty) days shall be referred to mediation before a mutually agreed neutral mediator at Nokha, Rajasthan, India.

Both parties agree to participate in the mediation process in good faith. The cost of mediation shall be shared equally between the parties. Any settlement reached through mediation shall be final and binding. Both parties expressly agree to this mediation process and waive their right to approach any civil court, consumer forum, or other judicial authority, except for enforcement of a mediated settlement.

11. Contact Us

For refund requests, billing queries, or any concerns about this policy, please reach out:

Apna Infotech
Email: info@apnainfotech.com
Website: apnainfotech.com